Privacy Policy

1. Introduction

Welcome to Smoobu Design. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

2.1 Information You Provide to Us

We collect the following types of information that you voluntarily provide:

• Contact Information:Name, email address, phone number, mailing address
• Account Information:Username, password, and other registration details
• Business Information:Company name, business type, industry, website URL
• Project Details:Design preferences, project requirements, budget information
• Payment Information:Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data:Messages, feedback, survey responses, and other communications with us
• Marketing Preferences:Your preferences for receiving marketing communications

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage:

• Device Information:IP address, browser type, operating system, device identifiers
• Usage Data:Pages visited, time spent on pages, links clicked, referring website
• Location Data:General geographic location based on IP address
• Cookies and Tracking Technologies:Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you interact with our social media pages
• Business partners and service providers
• Publicly available sources and databases
• Analytics providers and advertising networks

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery

• Providing, maintaining, and improving our website design services
• Processing your orders and managing your account
• Communicating with you about your projects and services
• Delivering customer support and responding to inquiries
• Sending service-related notifications and updates

3.2 Business Operations

• Analyzing usage patterns and trends to improve our services
• Conducting research and development for new features
• Detecting, preventing, and addressing technical issues
• Protecting against unauthorized access and security threats
• Complying with legal obligations and enforcing our terms

3.3 Marketing and Communications

• Sending promotional materials and marketing communications (with your consent)
• Personalizing your experience and delivering relevant content
• Conducting surveys and gathering feedback
• Informing you about new services, features, and special offers

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Web hosting and infrastructure providers
• Payment processors and financial institutions
• Email service providers and communication platforms
• Analytics and data analysis services
• Customer relationship management systems
• Marketing and advertising platforms

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with legal processes and court orders
• Responding to government requests and law enforcement
• Protecting our rights, property, and safety
• Preventing illegal activities and enforcing our agreements

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities.

5.1 Types of Cookies We Use

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures

• Encryption:We use SSL/TLS encryption to protect data in transit
• Access Controls:Limited access to personal information on a need-to-know basis
• Secure Storage:Data stored on secure servers with regular backups
• Regular Audits:Periodic security assessments and vulnerability testing
• Employee Training:Staff trained on data protection and security practices
• Incident Response:Procedures in place to respond to security breaches

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

• Account Information:Retained while your account is active and for a reasonable period after closure
• Transaction Records:Retained for accounting and legal compliance purposes (typically 7 years)
• Marketing Data:Retained until you opt out or request deletion
• Website Analytics:Aggregated data retained indefinitely for business analysis

7.2 Deletion Requests

You may request deletion of your personal information at any time. We will comply with your request unless we have a legitimate reason to retain the information, such as legal obligations or ongoing business relationships.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access:Request access to the personal information we hold about you
• Correction:Request correction of inaccurate or incomplete information
• Deletion:Request deletion of your personal information
• Portability:Request a copy of your data in a structured, machine-readable format
• Objection:Object to processing of your personal information
• Restriction:Request restriction of processing in certain circumstances
• Withdraw Consent:Withdraw consent for processing based on consent

8.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection
• Binding corporate rules for intra-group transfers
• Your explicit consent for specific transfers

11. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

When you interact with third-party services integrated into our website (such as social media plugins), those third parties may collect information about you. Their use of your information is governed by their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information as defined by the CCPA. To exercise your CCPA rights, please contact us using the information below.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal information includes consent, contractual necessity, legal obligations, and legitimate interests.